TiviMate Premium Features Not Working? Here’s What to Do
You’ve paid for TiviMate Premium, expecting it to unlock all the extras — backup, multiple playlists, favorites, and more.
But… nothing changed. It still looks like the free version.
This happens more than you think — and it’s usually caused by either the way you activated Premium or the type of IPTV login you’re using.
Let’s walk through how to actually fix it, and where to get IPTV that works 100% with Premium features (EPG, catch-up, VOD, the works).
Disclaimer: We don’t sell IPTV services. We don’t sell apps. We don’t take commissions.
What we actually do? We test, research, compare, and simplify. We dive into forums, scroll through tech blogs, install all kinds of apps (even the weird ones), and package everything into useful shortcuts you can trust.
We’re just a bunch of nerds obsessed with tech, doing our best to save you time and headaches. Everything we write comes from real testing and experience — no fluff, no hype, no bias.
Use it, test it, question it. We’re not here to sell — we’re here to help.
🔐 Step 1: You Must Use the TiviMate Companion App to Activate Premium
You can’t buy Premium inside TiviMate on your TV, box, or Firestick.
It only works through the official TiviMate Companion app — and only on Android phones or tablets, not TVs.
👉 Download the official app here:
📲 https://play.google.com/store/apps/details?id=ar.tvplayer.companion
Once installed:
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Open the app
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Create an account
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Buy Premium (monthly or lifetime)
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Then log into your TiviMate player on your TV or box using the same credentials
✅ Step 2: Log In to Premium Inside TiviMate
After paying, you still need to manually log in to your TiviMate app on the streaming device.
Go to:
Settings > Account
→ Sign in with the same email/password from the Companion app
If the login is valid, Premium unlocks instantly.
If it doesn’t:
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Force stop the app
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Clear cache
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Reopen and try again
If you’re using a good IPTV source like a trusted provider, you’ll notice right away that Premium functions (like EPG syncing and channel grouping) work clean.
⚙️ Step 3: Xtream Login Unlocks Full Features
This one gets missed a lot.
If you set up your IPTV with a long M3U link, you’re not getting the full experience.
TiviMate is optimized for Xtream Codes logins, which include:
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Portal URL
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Username
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Password
Using Xtream instead of M3U improves:
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EPG accuracy
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Channel logos
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Catch-up functionality
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VOD syncing
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Sorting/filtering
If your provider doesn’t support Xtream, you’re limited.
That’s why many users switch to a well-supported IPTV setup that includes Xtream + M3U out of the box.
🔁 Step 4: Premium Not Activating? Might Be Device Limit
TiviMate Premium has a limit:
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1 device on single license
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Up to 5 on multi-device license
If you’ve activated too many, trying to log in again won’t work — and TiviMate won’t warn you about it.
To fix:
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Open the Companion app on your Android phone
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Go to Account > Devices
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Remove old/unused devices
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Try again on your main device
If your provider also limits devices or doesn’t support multi-login, switch to a reliable IPTV source that plays nice with multiple setups.
🧠 Bonus: Backup/Restore Only Works After Logging In
Trying to restore your config before logging into Premium won’t work.
Make sure you’re signed in before importing backup files or playlist configs.
🔧 Final Troubleshooting Recap
| Problem | Fix |
|---|---|
| Paid but no unlocks | Use TiviMate Companion App only |
| Logged in, still stuck | Clear cache and restart |
| Some features missing | Use Xtream Codes, not M3U |
| Device won’t activate | Remove old devices in Companion App |
| Restore fails | Log in to Premium before restoring |
Need IPTV That Works With TiviMate Premium?
Let’s be honest — some IPTV providers just don’t support full TiviMate features.
If you’re stuck with M3U only or the EPG is always broken, even Premium won’t help.
Instead, try a provider that offers full Xtream support, works across multiple devices, and is already tested with TiviMate Premium:
All three are fully compatible with multi-playlist, EPG sync, catch-up, and VOD — and yes, they work flawlessly with Premium activation.
Download TiviMate Player (For Your Device)
To avoid using shady APKs, here are real links to download the TiviMate player:
📺 TiviMate Player (Android TV / Firestick APK)
→ https://tivimates.com/tivimate.apk
📱 TiviMate Companion App (For Activation)
→ https://play.google.com/store/apps/details?id=ar.tvplayer.companion
✅ Don’t confuse the two. One is the player (you install on TV), the other handles payment + account (you install on phone).
paid for premium but features aren’t working?
yo that’s the worst feeling — you upgrade to TiviMate Premium thinking “finally, no more limits”…
and then what happens?
favorites don’t save.
multi-screen is greyed out.
catch-up says “not available.”
EPG syncs once, then disappears.
and you’re sitting there like: “did i even activate this right?”
what’s usually wrong?
from what i’ve run into, it’s usually one of these:
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you didn’t link your premium account inside the app
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you’re logged into the wrong profile
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tivimate didn’t sync with your unlock code properly
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some features don’t work with every playlist (especially if your provider doesn’t support it)
and yes, sometimes you’re actually using Premium — but your playlist doesn’t support the feature you’re trying to use.
what i tried when mine broke
i tried logging out + back in
cleared cache
even re-entered my unlock code
but when stuff like multi-screen or catch-up still didn’t show up — i figured maybe it wasn’t just the app
so i tested other setups. not because i was “switching permanently” but because i needed to figure out whether the issue was TiviMate… or my provider.
these ones worked:
– this one unlocked premium-like tools instantly
– this one had multi-screen and VOD working day one
– this one synced catch-up without setup
– this one didn’t give me any greyed-out menu drama
they just worked.
so now i knew — the problem wasn’t me. it was the combo of playlist + app.
don’t waste time guessing
if you’re stuck between “is this TiviMate’s fault” or “is my provider the issue?”
go check 👉 TopFirestick.com
they’ve got working playlist + app pairings listed, and they break down which features actually function depending on what setup you’re using
it saved me hours.
bottom line
you paid for premium — it should work.
if it doesn’t, and you’ve already relogged, reinstalled, and retried everything…
stop fixing. start testing what actually works.
i figured it out after testing the 4 platforms above.
or just hit topfirestick.com and follow one of their working setups.
you’ll know in minutes if the issue was the app… or the playlist.
